{"id":1030,"date":"2019-08-09T14:40:13","date_gmt":"2019-08-09T21:40:13","guid":{"rendered":"https:\/\/portal.staylinked.com\/sl\/kb\/?post_type=ht_kb&p=1030"},"modified":"2020-10-06T13:15:48","modified_gmt":"2020-10-06T20:15:48","slug":"administrator-users-and-help-desk","status":"publish","type":"ht_kb","link":"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/administrator-users-and-help-desk\/","title":{"rendered":"UX – Administrator Users and Help Desk"},"content":{"rendered":"\n

The StayLinked Administrator can be installed on any PC that has a need to manage the StayLinked Server settings or connections. This user interface allows granular access to different sections for each individual user profile. This allows it to be installed for use by people throughout the organization. The Administrator features are well described in the Administrator User\u2019s Guide. This supplement is intended to help describe common use, not complete features.<\/p>\n\n\n\n

Administrator Considerations<\/h2>\n\n\n\n

The\nbiggest factor to keep in mind is that the Administrator will require permissions\nto read, write and execute files in the Administrator directories. Windows 7\/8\nusers will want to set the program properties to \u2018run as administrator\u2019 to\nallow the program to write files to the program files\\StayLinked Administrator\ndirectory. Without this setting, files will be placed in the Windows Virtual\nStore and each user will get their own working copy of any files.<\/p>\n\n\n\n

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Another consideration is that the Administrator does not own any of the configuration files. These files are owned by the StayLinked Server. By example, a user opening the Administrator\u2019s section for keyboard maps will download a clone of keyboards.xml from the Server. Any changes are made locally and then copied back up to the Server when the changes are saved. If multiple users are making changes in the same section of the Administrator, they may get a prompt that another user has saved changes while they were working. Users will then have the option to replace the file with their changes in place or leave the file alone until they can review the changes made by the other user.<\/p>\n\n\n\n

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In most cases, the settings are configured during the initial implementation and no regular changes are required. This means the primary purpose of the StayLinked Administrator is for session management. The Administrator\u2019s Connections List is not file-based and can be used by any number of Administrator users. <\/p>\n\n\n\n

Administrator User Accounts<\/h2>\n\n\n\n

Creating\nnew user accounts is done in the Administrator Management section of the StayLinked\nAdministrator. New accounts default to no permissions and a password identical\nto their username. The default account installed with the Server has a username\nof \u2018administrator\u2019 and a password of \u2018esp\u2019. It is recommended that this account\nis reserved for special use, and that custom accounts are created for\nAdministrator users. Custom accounts reduce the chance that the master account\nwill get locked out, preventing access.<\/p>\n\n\n\n

Instructional Video: Create a New Administrator Account<\/h3>\n\n\n\n