![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_10-1024x588.jpg\")
<\/figure>\n\n\n\nSelect a group by double clicking on the group name in the list. A list of connections that belong to the selected group will appear in the main display panel.<\/p>\n\n\n\n
Connections by Subnet \u2013 Subnet Description<\/h3>\n\n\n\n
When you select the option to display connections \u2018by Subnet\u2019, a list of subnets is displayed that reflect the currently connected devices. You can assign a description to each of these \u2018subnets\u2019 by right-clicking on the subnet row and selecting the \u2018Edit Description\u2019 menu option. The description that you enter will be stored with, displayed on and affect only your Administrator installation.<\/p>\n\n\n\n
The Connections List<\/h3>\n\n\n\n
After selecting your connections\ngroup, a list of the currently running sessions is displayed. The list contains\nmany columns of useful information about the session and the device. You can\nalso double click on a specific session in the list to view the details in a\nseparate window.<\/p>\n\n\n\n The Connections List information\ncan be sorted into ascending or descending order by clicking on any of the column\nheaders. The currently sorted column will be indicated by an asterisk (*). You\ncan also drag the columns into any arrangement that you desire. The information\ndisplayed in the columns of the list and in the Connection Details list\nincludes the following:<\/p>\n\n\n\n ** Note that Device Management features have been discontinued as of September, 2015 and removed from the product effective v15.1 build 208.<\/em><\/strong><\/p>\n\n\n\n When you click on the Connections branch of the server tree, or the blank area of the connections list, a small menu will appear with certain options that affect the connections list. <\/p>\n\n\n\n Refresh<\/strong> \u2013 This menu option will cause the currently displayed\nconnections list to be refreshed from the server. There is no automatic or\nperiodic refresh of this data, so you will need to take this option or press F5\nwhenever you want to get the latest connection list.<\/p>\n\n\n\n Print List<\/strong> \u2013 This menu option will send the list of connected\ndevices to a report on your current Windows default printer. The report will\ninclude columns for Device Type, Device Name, MAC Address, IP Address, Client\nVersion and User\/Device ID.<\/p>\n\n\n\n Export List<\/strong> \u2013 This menu option will export the list of connected\ndevices to a \u2018Comma Separated Variable\u2019 (.csv) file of your choice. The export\nwill include all the connections and columns that are displayed in the\nConnections List. This format is appropriate for import into common\nspreadsheets and databases.<\/p>\n\n\n\n Start Console Session<\/strong> \u2013 This menu option will establish a\nconnection to the current StayLinked Server using the built-in StayLinked DOS\nor Java Console Client. This feature provides an easy way for the administrator\nto confirm the operation of the StayLinked Server. The StayLinked Console\nClient runs on the Administrator PC and is a fully functional StayLinked Client\nfor Windows.<\/p>\n\n\n\n Note: Start Console Session does not work with TESS emulations.<\/em><\/strong><\/p>\n\n\n\n When you are finished running a Console Session, press the \u2018Esc\u2019 key to \u201cQuit Session\u201d and then press the \u2018Y\u2019 key to end the session. Finally, press the \u20180\u2019 key to exit the Console Client (DOS) or select the File->Exit menu option (Java).<\/strong><\/p>\n\n\n\n When you view the connections list in the main display panel of the Administrator, the Connections menu is available by clicking the right mouse button over the specified connection in the connections list. Some menu options will function over multiple selections, which means you can highlight multiple connections in the list and then right mouse click. The Commands, Diagnostics, Device Disconnect and Session Terminate menu options will then process all of the selected connections.<\/p>\n\n\n\n When selecting and terminating multiple sessions, the Administrator will display a progress bar. Sessions will be terminated at a rate of one-per-second until all selected sessions have ended, as displayed by the progress bar.<\/p>\n\n\n\n The first item in the connections menu is the Details window. Select this option to open a window showing details about a particular connection. As noted above, this is the default menu option, which means you can open the Details window by double-clicking a connection list entry. You may open multiple Detail windows at one time as desired.<\/p>\n\n\n\n Details Tab:<\/strong> This tab displays information about the device,\nconnection and session.<\/p>\n\n\n\n Edit Keyboard Map:<\/strong>\nClick this button to launch the Keyboard Map editor for this connection.<\/p>\n\n\n\n Edit Device Group:<\/strong> Click this button to launch the Device Group\neditor for this connection.<\/p>\n\n\n\n User Variables Tab:<\/strong> This tab will display any defined \u2018User Variables\u2019 that have been assigned for this connection. User Variables are implemented using Host APIs and Screen Recognition features.<\/p>\n\n\n\n Select this option to send a file\nto the client or receive a file from the client.<\/p>\n\n\n\n File: Send to Device <\/strong>\u2013 This panel allows the administrator to send files to the device using the StayLinked Reliable protocol. The files will be stored on the writable media on the device. File: Receive from Device <\/strong>\u2013 This panel allows the administrator to receive files from the device using the StayLinked Reliable protocol. The files will be retrieved from the writable media on the device.<\/p>\n\n\n\n Select this option to perform any\nof the following commands with one or more selected devices in the connection\nlist:<\/p>\n\n\n\n Commands: Send Message<\/strong> \u2013 This panel allows the administrator to send administrative messages to the selected devices. The message will appear on the device screen and you will be required to press a specific key combination to answer the message and proceed. A typical use for this feature is to notify a device user that a software update is about to be installed.<\/p>\n\n\n\n Commands: Send Mnemonic Command<\/strong> \u2013 This panel allows the administrator to send mnemonic commands to the telnet sessions running for the selected device. The mnemonic command will be transmitted to the telnet host after substitution script processing. A typical use for this feature is to test VT escape sequences for specific functions against the telnet server and application. <\/p>\n\n\n\n Commands: Clear Client\nLog File<\/strong> \u2013 This command causes the log file on the client to be cleared.\nThe client log file is named staylink.log and is stored on the device\u2019s\nwritable media. StayLinked Support generally uses the client log file for\ndebugging and problem analysis. <\/p>\n\n\n\n Commands: Edit Client INI File<\/strong> \u2013 This panel allows for quickly editing the Client Configuration File. The Client Configuration file is named staylink.ini and is stored on the device\u2019s writable media.<\/p>\n\n\n\n Commands: Resend All Client Settings<\/strong> \u2013 This command causes the\nserver to send all active client settings to the client device, replacing any\nprevious values found there. This is an override to the existing \u201csmart\u201d client\nsettings update that occurs during the device connection request. This command\nwill not trigger a transmission of any \u2018Configuration File Transfer\u2019 client\nsettings. <\/p>\n\n\n\n Commands: Execute Remote Program\/Command<\/strong> \u2013 This command allows you to specify a command to run locally on the device. The command can call a program that is installed on the device or invoke a local OS command on the device. Please note that commands that are valid on one OS (DOS) may not be valid on another OS (PPC, iOS, Android).<\/p>\n\n\n\n Commands: Device Management Interface -> Start\/Stop<\/strong> \u2013 These commands are only available if the client is running the tightly integrated StayLinked Device Management components. Using these commands, the Device Management Interface (service) on the device can be stopped and started. (removed v15.1 build 208)<\/em><\/p>\n\n\n\n Commands: Restart Client <\/strong>\u2013 This command causes the client software\nto exit the active session and return to the Main Menu. The active session will\nnot be terminated. When the device user selects the \u2018Connect to Host\u2019 option on\nthe Main Menu, the device will automatically reconnect to the same session and\ndisplay the same screen and cursor to the device user. The user can seamlessly\ncontinue the previous task after the reboot and reconnect is completed.<\/p>\n\n\n\n Commands: Reboot Device<\/strong> \u2013 This option allows the administrator to have the device automatically and immediately reboot. After rebooting, the device will automatically reconnect to the same session and display the same screen and cursor to the device user. The user can seamlessly continue the previous task after the reboot and reconnect is completed.<\/p>\n\n\n\n Select this option to initiate any of\nthe following scanner laser functions on one or more selected devices in the\nconnection list (only applies to devices that support soft-scan laser\nfunctions):<\/p>\n\n\n\n Select this option to initiate any\nof the following diagnostic utilities on one or more selected devices in the\nconnection list:<\/p>\n\n\n\n These tools are described in detail in the Client User Guide that matches the client version on the target devices. <\/p>\n\n\n\n View: Radio Config<\/strong> \u2013 This option allows the administrator to view\nthe contents of the Radio Configuration file. The Radio Configuration file is\nnamed pkt.ini and is stored on the device\u2019s writable media. Some devices do not\nutilize a pkt.ini file and in this case, you will get a \u2018File Not Found\u2019\nmessage when you try to view the file. Or, the client may be designed to\nsynthesize a pkt.ini file and will provide that file containing important radio\nconfiguration information.<\/p>\n\n\n\n View: Network Config<\/strong> \u2013 This option allows the administrator to view\nthe contents of the Network Configuration file. The Network Configuration file\nis named net.cfg and is stored on the device\u2019s writable media. Some devices do\nnot utilize a net.cfg file and in this case, you will get a \u2018File Not Found\u2019\nmessage when you try to view the file. Or, the client may be designed to\nsynthesize a net.cfg file and will provide that file containing important\nnetwork configuration information.<\/p>\n\n\n\n View: Client INI File<\/strong> \u2013 This option allows the administrator to view the contents of the Client Configuration file. The Client Configuration file is named staylink.ini and is stored on the device\u2019s writable media.View: Remote File<\/strong> \u2013 This option allows the administrator to view the contents of a specified file on the client device. <\/p>\n\n\n\n View: Client, Session, Handler, and Socket Logs<\/strong> \u2013 These options allow the administrator to view the contents of the specified log file from the client device or from the server.<\/p>\n\n\n\n View: ZIP All Session Logs<\/strong> \u2013 This option allows the administrator to collect and package available logs for the selected session into a single compressed ZIP file.<\/p>\n\n\n\n View: Usage Tracking<\/strong> \u2013 This option allows the administrator to view\nthe \u2018Usage Tracking\u2019 information for the currently selected device. The user\ninterface will be transformed into the Usage Tracking List for the specific\nUnique ID for the selected device.<\/p>\n\n\n\n View: Session Screen Dump <\/strong>\u2013 This option allows the administrator to\nview a special \u2018Screen Dump\u2019 text file that is generated by the StayLinked\nServer and reflects the current status of the session screen for the selected\ndevice. This screen dump file is useful for screen localization efforts,\nespecially for foreign language font glyph support.<\/p>\n\n\n\n View: Device Screen Capture<\/strong> \u2013 This option is only available if the client is running the tightly integrated StayLinked Device Management components. This option allows the administrator to capture an image of the device screen in the JPEG file format. The screen will be displayed in the application that is currently associated with the JPG file extension. View: Export Screen Map<\/strong> \u2013This feature will generate a screen map of the current session telnet screen. The screen map is used for Screen Recognition and Screen Reformatting \u2018Designer\u2019 feature. After the screen map is prepared and transferred to the Administrator, you will be prompted for a unique name for the screen map. You can read more about this option in the \u2018StayLinked Screen Recognition and Reformatting User Guide\u2019.<\/p>\n\n\n\n Note that screen maps can also be captured using a keyboard map entry<\/strong><\/strong> To optimize the collection of screen maps for your application, you can use a new [screen_map] mnemonic that can be added to your device\u2019s keyboard map. While navigating your screens in a StayLinked Session, you can press the key combination that you have mapped to the [screen_map] mnemonic and the StayLinked Server will immediately capture a map of the current telnet screen and save it into the Screen Maps master file. The screen map will be automatically named using this pattern: \u2018PushButtonScreenMap_SSSSS_yyyymmddhhmmss\u2019 where \u2018SSSSS\u2019 indicates the Session ID and \u2018yyyymmddhhmmss\u2019 is a date\/time stamp representing the moment that the screen map was captured. After you have completed capturing all of your desired screen maps, you can use the \u2018Telnet Host Groups -> Manage Screen Maps\u2019 dialog to review and rename your screen maps for use in screen recognition and reformatting. This option should not be available to users, as it directly writes to a server configuration file and multiple simultaneous entries can cause file write issues. These features are not currently available for use with TESS emulation. <\/p>\n\n\n\n This feature provides the administrator with the ability to view and monitor the selected device session in a window on the PC. This option behaves as a toggle, turning the monitor feature on and off, depending upon the current monitor state. Devices that are currently being monitored will have a checkmark on the Monitor menu option. When you start the monitor, you will be prompted to confirm and then the monitor window is displayed and the current screen from the device will be shown:<\/p>\n\n\n\n This monitor window will be updated in real time as the device is utilized. You may monitor more than one device at a time, depending upon the available space on your desktop. In order to terminate a monitor session, find the device in the connection list and select the \u2018Monitor\u2019 menu option again to toggle this feature off. The monitor window on your PC will close automatically. Or, just click on the [X] in the Monitor Window to close the monitor session. NOTE: Monitor Session is not available for sessions running Blowfish encryption.<\/p>\n\n\n\n Resizing this window, skewed or shifted monitors can be corrected using configuration options in the console window. Review the knowledgebase article regarding skewed monitor issues for more details. Do not drag or pull edges to resize this window.<\/p>\n\n\n\n This feature provides the administrator with the ability to collaborate with the selected device session. The shared session will be displayed in a window on the PC.<\/p>\n\n\n\n As the administrator, you are able to type into this window and drive the session. The original user will see your changes on the device. Inputs from the device, will also affect the session, appearing in your share window. You may share more than one session at a time, depending upon the available space on your desktop. In order to exit a shared session, press the \u2018Esc\u2019 key and you will be prompted to \u2018EXIT SESSION? (Y)es or (N)o\u2019 . Press \u2018Y\u2019 to quit the session. The original user will be able to continue. Shared sessions appear in the Administrator\u2019s connections list with a status noting the share and original session id.<\/p>\n\n\n\n This feature provides the administrator with the ability to take over the selected session in a window on the PC. This removes the session from the remote device and brings it to the Administrator PC. When you select to Take Control, you will be prompted to confirm and then the session window is displayed and the current screen from the session will be shown:<\/p>\n\n\n\n You can now type and operate the session as if you had started the session yourself. The Take Control function is not reversible. Once you take control of a session, the device will not be able to regain control of that session. The device might be able to start a new session. This feature is especially useful to complete sessions after a device has been damaged or otherwise disabled and can no longer be used. Administrator sessions can be transferred to a device as mentioned below.<\/p>\n\n\n\n This feature provides the administrator with the ability to transfer a session from one device to another. This feature is especially useful when a device has become disabled while it was in the middle of an important operation. In this case, the session that was associated with the damaged device can be transferred to an operational device, at which point the important operation can be completed using the target device. When you select this option, you will be presented with a dialog that will ask for the target device to which the session will be transferred. This device must already be connected to the StayLinked server:<\/p>\n\n\n\n Enter a valid session ID and, if verified, the session will be transferred to the target device.<\/p>\n\n\n\n After a confirmation, this option\nwill send a directive to the device(s) to disconnect from the session and\nreturn to the main screen. The session stays alive on the server waiting for\nthe device to reconnect. This option will cause a device that is running in the\n\u2018Always Auto-Connect\u2019 mode to exit back to the main screen.<\/p>\n\n\n\n After a confirmation, this option\nwill send a directive to the server to immediately terminate the selected\ndevice connection(s). When multiple sessions are selected, the Administrator\nwill display a progress dialogue and terminate sessions individually at\none-second intervals until all selected sessions have been ended.<\/p>\n\n\n\n This version of the StayLinked\nAdministrator supports basic integration with the MobiControl Deployment\nServer. You can configure the MobiControl settings for the current StayLinked\nServer in the \u2018Edit StayLinked Server\u2019 dialog as described in the \u2018Connecting\nto the StayLinked Server\u2018 section of this guide. If the \u2018Always Available?\u2019\noption is selected for the MobiControl integration, then this \u2018Launch\nMobiControl\u2019 menu option will be available. This option will launch a Web\nBrowser session and connect to the MobiControl Deployment Server and display\nthe Remote Control dialog. If the device is awake, the MobiControl Agent is\nrunning on the device, and if the MobiControl Deployment Server is aware of\nthis device, then this menu option will provide quick access to the MobiControl\nsystem.<\/p>\n\n\n\n If the tightly-integrated StayLinked Device Management software is installed and detected on the device, then this option will be available to access all of the interactive device management options provided by the StayLinked Device Management feature set. Please review the \u2018StayLinked Device Management User Guide\u2019 for full details of these interactive features. This section describes the various methods provided to centrally manage your client sessions. Topics include selecting and viewing a list of connected sessions. Selecting a Connection List Group Option When you select Connections from the server tree or the Manage menu, a list of connection group options will appear in…<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[23],"ht-kb-tag":[],"yoast_head":"\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_11-1024x588.jpg\")
<\/figure>\n\n\n\n
Note that some device operating systems do not provide visibility of the hardware network address. This value may reflect a different unique identifier provided by the device OS.<\/li>The Connections List Menu<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_12-1024x588.jpg\")
<\/figure>\n\n\n\nConnections Menu<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_13-1024x588.jpg\")
<\/figure>\n\n\n\nConnections Menu \u2013 Details<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_14.jpg\")
<\/figure>\n\n\n\nConnections Menu \u2013 File<\/h3>\n\n\n\n
NOTE:<\/strong> This option is also available using \u2018drag-and-drop\u2019 from Windows Explorer.<\/p>\n\n\n\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_15.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_16.jpg\")
<\/figure>\n\n\n\nConnections Menu \u2013 Commands<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_17.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_18.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_19.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_20.jpg\")
<\/figure>\n\n\n\nConnections Menu \u2013 Scanner<\/h3>\n\n\n\n
Connections Menu \u2013 Diagnostics<\/h3>\n\n\n\n
Connections Menu \u2013 View<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_21.jpg\")
<\/figure>\n\n\n\n
Device Management has been end-of-life since September, 2015.<\/strong><\/p>\n\n\n\nConnections Menu \u2013 Monitor Session<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_22.jpg\")
<\/figure><\/div>\n\n\n\nConnections Menu \u2013 Share Session<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_23.jpg\")
<\/figure><\/div>\n\n\n\nConnections Menu \u2013 Take Control<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_24.jpg\")
<\/figure><\/div>\n\n\n\nConnections Menu \u2013 Transfer Session<\/h3>\n\n\n\n
![\"\"](\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2020\/01\/UserAdminGuide_25.jpg\")
<\/figure>\n\n\n\nConnections Menu \u2013 Disconnect Device<\/h3>\n\n\n\n
Connections Menu \u2013 Terminate Session<\/h3>\n\n\n\n
Connections Menu \u2013 Launch MobiControl<\/h3>\n\n\n\n
Connections Menu \u2013 Manage Device<\/h3>\n\n\n\n
Integrated \u2018Device Management\u2019 features have been end-of-life since September, 2015 and replaced with SOTI MobiControl integration. These features are removed in v15.1 build 208 and newer.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"