When attempting to monitor a session it can sometimes get stuck on \u201cWaiting\u201d at the bottom of the screen.<\/p>\n\n\n\n
The monitor program may need to be added to the whitelist of your firewall or anti-virus programs. The packets that populate a monitor are an echo of what was sent to the device. The Waiting at the bottom of the screen appears if the packets are not received by the monitor program.<\/p>\n\n\n\n
You can 'Allow an App Through Windows Firewall' and add the monitor.exe in the Program Files\\StayLinked Administrator folder. There's also a monitor port range you can configure in the File > Options menu of the Administrator.<\/p>\n\n\n\n
If all else fails, the share session feature in current releases no longer takes a license and uses its own dedicate session ports. This can be reliable and usually works in cases where the monitor is not available.<\/p>\n","protected":false},"excerpt":{"rendered":"
When attempting to monitor a session it can sometimes get stuck on \u201cWaiting\u201d at the bottom of the screen. The monitor program may need to be added to the whitelist of your firewall or anti-virus programs. The packets that populate a monitor are an echo of what was sent to…<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[55],"ht-kb-tag":[],"yoast_head":"\n