{"id":846,"date":"2019-07-22T16:26:09","date_gmt":"2019-07-22T23:26:09","guid":{"rendered":"https:\/\/portal.staylinked.com\/sl\/kb\/?post_type=ht_kb&#038;p=846"},"modified":"2025-06-30T15:17:24","modified_gmt":"2025-06-30T22:17:24","slug":"licensing","status":"publish","type":"ht_kb","link":"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/licensing\/","title":{"rendered":"Licensing"},"content":{"rendered":"\n<h2><strong>Introduction<\/strong><\/h2>\n\n\n\n<p>StayLinked licensing is based on the hardware hosting the StayLinked Server process. As a Java process, the Server can be run on a wide range of systems with variables specific to the hosting server. This article aims to describe some of the more common licensing questions and configurations.<\/p>\n\n\n\n<p>Traditional licensing is based on concurrent sessions\nto the Server. StayLinked Administrator and Client software is not licensed and\ncan be freely installed on any device. Special licensing or pre-licensed\ndevices are available for specific devices, described in the section for\nspecial licensing. <\/p>\n\n\n\n<p>All SmartTE \/ StayLinked Server Serial Numbers are eight characters in length. Each Server serial number is going to depend on the type of platform that\u2019s installed. For example, on an IBM iSeries, the SN will be the system QSRLNBR plus the partition character. This serial number check is a review of the hardware during the Server process startup. Once a license has been installed, the StayLinked Server serial number is unlikely to change unless the hardware or operating systems parameters change.<\/p>\n\n\n\n<h2><strong>Finding your Serial Number<\/strong><\/h2>\n\n\n\n<p>Once the StayLinked Server is running, the\nserver build version and serial number is available in the right side of the\nServer List on the StayLinked Administrator. <\/p>\n\n\n\n<p>Provide your 8-character StayLinked serial number to your StayLinked reseller or the StayLinked team to obtain your free evaluation license key. New evaluation licenses are typically 5 seats for about 45 days unless a specific number of seats are requested.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"321\" src=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-1024x321.jpg\" alt=\"\" class=\"wp-image-847\" srcset=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-1024x321.jpg 1024w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-300x94.jpg 300w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-768x240.jpg 768w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-50x16.jpg 50w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-60x19.jpg 60w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb-100x31.jpg 100w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-serial-numb.jpg 1035w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4>Instructional Video: Locate Your Serial Number<\/h4>\n\n\n\n<div class=\"wp-block-media-text alignwide\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/10\/Locate-the-StayLinked-the-Serial-Number.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<h2><strong>Traditional Licensing<\/strong><\/h2>\n\n\n\n<p>The Server licensing is a single key for a\ncount of single sessions and\/or a single key allowing a number of multi-session\nconnections. Each Client session will consume a seat (license). Additional\nsessions can continue to sign on, until the maximum seats are met. The next\nincremental device would only be given a \u2018No Seats Available\u2019 message if it\ntries to connect as the device exceeding the seat count at the same time.<\/p>\n\n\n\n<p>New Server installations come pre-loaded with a \u2018DemoMode\u2019 license. This license allows for up to three sessions for up to four hours from the startup of the Server. Servers prior to v16.0 are limited to one hour instead of four. The Server process will end all sessions after this period expires but resetting this time each time the Server process is restarted. This license is helpful for short-term testing and demonstrations but is not recommended for actual production testing. Administrator and Client connections will provide a message during startup when connecting to a Server running in Demonstration Mode. The DemoMode license can be removed or replaced from the Administrator section for Server Configuration &gt; Server Licenses. This license should be removed for use with Honeywell pre-licensed devices.<\/p>\n\n\n\n<h3>StayLinked Single Session Licenses<\/h3>\n\n\n\n<p>Single Session Licenses include:<\/p>\n\n\n\n<ul><li>One license key on the Server allows multiple concurrent sessions<\/li><li>Honeywell custom licensing (excluding pre-licensed) are for single session only<\/li><li>Each connecting device is allowed only one session at a time<\/li><li>Any number of devices can use a Client, but Clients connecting that exceed the Server limit will display an error message<\/li><\/ul>\n\n\n\n<h3>StayLinked Multi Session Licenses<\/h3>\n\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMulti\nSession Licenses include:\n\n\n\n<\/p>\n\n\n\n<ul><li>One license key on the Server allows multiple concurrent sessions <\/li><li> Honeywell pre-licensed devices and TEKTERM for Android (SmartTEK) licenses allow up to 10 sessions at a time (configurable) <\/li><li>Each connecting device can have from up to 10 sessions at a time (configurable)<\/li><li>Any number of devices can use a Client, but Clients connecting that exceed the Server limit will display an error message<\/li><\/ul>\n\n\n\n<h4>Multi Session License Configuration<\/h4>\n\n\n\n<p>Upon installation of a\nmulti session license on the StayLinked Server, the system is set to default\ntwo multi-sessions per seat. <\/p>\n\n\n\n<p>When working with more\nthan two sessions per Client, configuration will need to be set for the maximum\nconnections allowed per device at the server level, and configuration of\nrelated Client Settings and Device Groups. Devices using the default dual\nsession are typically configured for Alt S to toggle between sessions, while Clients\nwith more than two sessions will typically utilize a special configuration file\ncalled connections.ini.<\/p>\n\n\n\n<p>More information on multi session configurations can be found in the article for <a href=\"..\/knowledge-base\/multi-session-configurations\/\">multi session licenses<\/a>.<\/p>\n\n\n\n<h3>Temporary vs. Permanent License<\/h3>\n\n\n\n<p>StayLinked provides permanent licenses for seats that are purchased. Customers on current support are eligible to receive an additional matching temporary license for their backup environment. Backup licensing expires with support contracts and is automatically renewed during the renewal process. Permanent licenses do not expire and are valid only on a single Server of matching serial number.<\/p>\n\n\n\n<p>Temporary licenses will have an expiration,\ntypically for a Tuesday night at midnight. Evaluation licenses are temporary\nand traditionally expire in 45 days. This is intended to allow for time to\nfully explore the product services and capabilities. <\/p>\n\n\n\n<p>&nbsp;If a license contains both temporary and permanent seats the permanent licenses will remain after the temporary have expired. This may occur when adding new licensing during the order process or when testing out new devices.<\/p>\n\n\n\n<h3>Installing a License<\/h3>\n\n\n\n<p>Details on installing production and backup licensing can be found <a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/server-administration\/#managing-server-licenses\">here<\/a>.<\/p>\n\n\n\n<h3>Instructional Video &#8211; Install a License Key<\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/08\/Installing-a-License-Key.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<h2><strong>Special Licensing<\/strong><\/h2>\n\n\n\n<p>There are several special versions of licensing offered by StayLinked. These premium licenses involve specific distribution and devices. <\/p>\n\n\n\n<h2><a href=\"http:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/licensing\/honeywell-licenses\">Honeywell Licenses<\/a><\/h2>\n\n\n\n<h2><a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/datalogic-pre-licensing\/\">DataLogic Licenses<\/a><\/h2>\n\n\n\n<h2><a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/tess-and-tekterm-for-android-smarttek\/\">TekTerm for Android (SmartTEK\/TESS)<\/a><\/h2>\n\n\n\n<h2><strong>Examples of Licensing Plans<\/strong><\/h2>\n\n\n\n<p>As an example, assume the StayLinked Server has installed the following licenses:<\/p>\n\n\n\n<ul><li>A license for 10 single-session connections<\/li><li>A license for 5 multi-session connections<\/li><\/ul>\n\n\n\n<p>This would result in 15 unique devices that may\nbe connected at any given time. Any 5 of those devices could have more than one\nsession running, up to a limit of 10 each. This means the Server could be\nrunning 60 total sessions 10 singles = 10 plus 5 multi-session devices with 10\nsessions per device is another 50, but no more than 15 different devices.<\/p>\n\n\n\n<p>Any device can connect to the Server if\nlicensing is available, meaning you could use vehicle mounts today, cell phones\ntomorrow, handhelds the next. A Device would be given a \u2018No Seats Available\u2019\nmessage if it tries to connect as the 16th device at the same time.<\/p>\n\n\n\n<p>Most customers keep it simple with a specific number of single-session licenses to meet their maximum server load. You can freely add and remove devices and clients to the environment as long as the concurrent license limit on the Server is not exceeded. We do offer leasing of licenses for high-use periods like holidays or inventory.<\/p>\n\n\n\n<h2><strong><a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/enterprise-licensing\/\">Enterprise Licensing<\/a><\/strong><\/h2>\n\n\n\n<h2><strong><a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/monitoring-your-license-usage\/\">Monitoring Your License Usage<\/a><\/strong><\/h2>\n\n\n\n<h2><strong><a href=\"https:\/\/portal.staylinked.com\/sl\/kb\/knowledge-base\/special-license-circumstances\/\">Special License Circumstances<\/a><\/strong><\/h2>\n\n\n\n<h2><strong>Resources and Scaling<\/strong><\/h2>\n\n\n\n<p>When adding new or additional licensing, it can\nbe important to monitor resource usage before and after increases. Any system\nvalues configured for use with StayLinked or resource allocation may need to be\nadjusted to accommodate proportional increases in active users. <\/p>\n\n\n\n<p>For additional information regarding resource and scaling features, please review our Server Tuning parameters guide in Downloads on the portal.<\/p>\n\n\n\n<h3>Fixed Port Ranges<\/h3>\n\n\n\n<p> Networks using firewall or port\/protocol restrictions must allow port UDP 3006 plus at least one unique UDP port for each session. Configured in the Server Settings dialogue, the fixed port range option allows the StayLinked Server to request sequential ports from a specific range. Without this setting, the server process will request a random port assignment from the server operating system. Servers that grow over time may need to revisit this configuration to allow for increases in licensing. The StayLinked Server will be unable to open new ports if the range is too small for existing licensing, resulting in unnecessary \u201cErr:Host Timeout!\u201d messages on client devices. Multi-session licensing can allow for up to ten sessions per license, while single session licenses will need only one port per licensed seat in the fixed port range. It is also recommended that a few extra ports are provided in case network devices require ports within the range that cannot be used by StayLinked. <\/p>\n\n\n\n<p>Some network devices\nhave been observed interfering with high sequenced port numbers. This means\nthat configuring a fixed port range may affect packet delivery even if you are\nnot using a firewall or port filtering. <\/p>\n\n\n\n<p>No matter what reason always be sure that the server is configured with enough ports within your range for each possible emulation session.<\/p>\n\n\n\n<h2><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<p>During the use of StayLinked, your users may be presented with various error messages. These messages can provide information as to what options you want to review to resolve the issue. The most common errors relating to licensing are listed below.<\/p>\n\n\n\n<h3>IBMi Serial Numbers Starting with \u2018S\u2019<\/h3>\n\n\n\n<p>For iSeries systems, StayLinked uses an 8-character\nserial number. This consists of the 7-character QSRLNBR plus a single character\npartition ID. The StayLinked Server also requires that the STAYLINKED user\nprofile is enabled and has a valid password at the time the process is started.\nBe sure to confirm the StayLinked serial number as displayed in the StayLinked\nAdministrator. If the server process is not yet installed, the serial number\ncan be determined with the results of the command GO SERVICE option 6.<\/p>\n\n\n\n<p>When the StayLinked Server\nserial number has an S in front of it and drops the partition number it typically\nmeans that the StayLinked user profile on the iSeries was disabled or had an\ninvalid password when the StayLinked Server process was started.<\/p>\n\n\n\n<p>Use the IBM command WRKUSRPRF STAYLINKED and ensure that the profile is *ENABLED and that it has a valid password that meets your system password requirements. This profile will not operate with a password of *NONE. If it\u2019s not enabled, change the status back to *ENABLED and restart the StayLinked Server process. You can stop the StayLinked Server process with the command: <\/p>\n\n\n\n<p><code>ENDSBS SBS(STAYLINKED) OPTION(*IMMED)<\/code><\/p>\n\n\n\n<p>Start the StayLinked Server process back up using the following command:<\/p>\n\n\n\n<p><code>STAYLINKED\/STRSERVER<\/code><\/p>\n\n\n\n<p>Refresh the display of the server list in the StayLinked Administrator or review the server startup banner in the StayLinkedManager.log file to confirm that the serial number shows the proper QSRLNBR plus Partition number format.<\/p>\n\n\n\n<h2><a href=\"..\/knowledge-base\/virtualized-servers\/\">Virtualized Servers<\/a><\/h2>\n\n\n\n<h3>Blank Serial Number<\/h3>\n\n\n\n<p> If you have a Blank Serial Number error, simply stop and restart the StayLinked Server Service in Windows. If this is continually happening, you can modify the Windows StayLinked Server Service to use an \u2018Automatic Delayed\u2019 startup, to help prevent the reoccurrence of this issue. If it continues, configuring the service for a dependency may help delay the process startup until all network resources are available. <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb.jpg\" alt=\"\" class=\"wp-image-858\" width=\"354\" height=\"408\" srcset=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb.jpg 406w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb-260x300.jpg 260w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb-43x50.jpg 43w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb-52x60.jpg 52w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-Blank-Serial-numb-87x100.jpg 87w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/><\/figure>\n\n\n\n<h3>Error!<\/h3>\n\n\n\n<p>Machines reporting a\nserial number of Error! Are often unable to query the hardware during the\nstartup process. The startup banner in the StayLinkedManager.log typically\nshows the cause of this serial number message. More information on the startup\nbanner of the StayLinkedManager.log file can be found in the Log Files\ntechnical reference on our downloads site.<\/p>\n\n\n\n<p>The most common causes of this issue are related to permissions, path, or localization. <\/p>\n\n\n\n<ul><li>Permissions \u2013 Be sure to start the Server\nprocess with the highest authority level or user account available. <\/li><li>Path \u2013 These issues are easily identified in the\nStayLinkedManager.log file, with the message stating the startup command that\nwas unable to be located or executed. Add this command to the system path or StayLinked\naccess in order to retrieve a valid serial number.<\/li><li>Localization \u2013 These issues are commonly\nresolved by placing an empty file named newserialnumber.xml in the Config\nsubdirectory of your Server process. Restart the StayLinked Server Service and\ncheck the StayLinkedManager.log file if the issue persists.<\/li><\/ul>\n\n\n\n<p>The StayLinked support team can assist with any of these items and additional troubleshooting if the serial number continues to return an invalid value.<\/p>\n\n\n\n<h3>Various Alternate Errors<\/h3>\n\n\n\n<p>StayLinked is designed to provide as much information as possible when there is any interruption or error. When the devices can freely communicate with the Server, the Server will present these messages in the form of eSPXXXX error codes. These message screens are painted by the StayLinked Server on the Client screen and due to very specific events that are preventing the device from getting connected to a Telnet Host. These messages are described in the installation checklist and again in more detail within the Administrator User\u2019s Guide.<\/p>\n\n\n\n<p><strong>Troubleshooting for Error eSP0004. <\/strong>The most common error associated with licensing is eSP0004. This error is indicating that there are no seats available or an issue with the license key.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"622\" height=\"191\" src=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004.jpg\" alt=\"\" class=\"wp-image-859\" srcset=\"https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004.jpg 622w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004-300x92.jpg 300w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004-50x15.jpg 50w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004-60x18.jpg 60w, https:\/\/portal.staylinked.com\/sl\/kb\/wp-content\/uploads\/2019\/07\/Licesne-eSP0004-100x31.jpg 100w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Introduction StayLinked licensing is based on the hardware hosting the StayLinked Server process. As a Java process, the Server can be run on a wide range of systems with variables specific to the hosting server. This article aims to describe some of the more common licensing questions and configurations. Traditional&#8230;<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[22],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Licensing &ndash; StayLinked<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.staylinked.com\/knowledge-base\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Licensing &ndash; StayLinked\" \/>\n<meta property=\"og:description\" content=\"Introduction StayLinked licensing is based on the hardware hosting the StayLinked Server process. As a Java process, the Server can be run on a wide range of systems with variables specific to the hosting server. 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