StayLinked Annual Software Maintenance fee includes the follow deliverables:
Toll-Free Telephone Tech Support – Monday thru Friday: 7:00am – 5:00pm PST with "live human" response to initiate incident (4 hour technical resource response).
After-Hours Toll-Free Telephone Emergency Support – After hours on weekdays, weekends and holidays with "live human" response to initiate incident and connect with StayLinked Corporation's on-call tech support staff (4 hour technical resource response).
e-Mail Submission Tech Support – Available 7 days per week, 24 hours per day for non-critical support-related issues and inquiries by sending an e-mail transmission to support@StayLinked.com (technical resource response by end of next business day). An automated e-mail reply to the sender's e-mail address indicates receipt of transmission by StayLinked Corporation's online Support system.
Software Updates – Updates between version releases are made available via password protected download from our website www.StayLinked.com at no additional charge to customers with a current maintenance agreement in place.
Electronic Technical Resources – StayLinked Corporation maintains a significant collection of technical information related to StayLinked (including Frequently Asked Questions and other documentation) that is made available either online via our website www.StayLinked.com or via e-mail from out technical staff to better inform our maintenance customers.
License Transfer Option – StayLinked corporation will allow customers with a current maintenance agreement in place to transfer their permanent license from one production machine to a new production machine at no additional cost.
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