Windows Installer appears when running StayLinked Software

A handful of customers have reported that a Windows or MSI installer launches every time they try to use programs or features in the StayLinked Administrator. This is a fairly common issue among VB6 applications when a component listed by the program cannot be found, prompting a Visual Basic installer to attempt to recover the component.

This issue is not a StayLinked issue, but instead with another incomplete program. This should not be confused with Windows error messages, which are often resolved by uninstalling the Administrator and then reinstall it by running the setup from a right click > run as administrator. You’ll also want to be sure it’s installed by a local admin on the PC.

Identify the culprit program using the Windows Event Viewer :

• Open up the Windows Event Viewer
• Navigate to the Application event log section
• Minimize the Event Viewer
• Launch VB 6.0 and let Windows Installer kick on
• Refresh the Application event log section in the Event Viewers

Review the recently added events, one of them should be from MSiInstaller or Windows Installer, and in the Description of the event it should list the file or folder that can't be found that is causing Windows Installer to kick in.

With that information, if the path is simply to a folder, create it and launch the program again.

If the missing object is a file, you can attempt to track down a copy of it. It may well be found on your computer in another folder. If so, copy that file to the path that it is being looked for in. If you cannot find the file, creating a new empty file with that name and location be prevent the installer from launching during use of StayLinked.