User Experience Guide

Introduction

StayLinked is a truly thin-client terminal emulation solution that allows mobile device users to interact with sessions, while taking advantage of host reliability. Telnet Client sessions provided by StayLinked are typically running on the same physical server as the telnet server, making the telnet connection as reliable as the server itself. StayLinked sessions running on devices are free to connect and disconnect from the session as often as required by battery changes, device power management and radio interruptions. These sessions simply synchronize with their hosted session when they are reconnected, allowing them to always pick up exactly where they left off.

Because of the architectural differences, StayLinked is often used as a replacement for another terminal emulation product. Changes to the user experience can sometimes require some degree of training to disseminate the differences between StayLinked and a typical device-resident emulation product. This article has been created as a training aid to help outline some of those differences and make the most out of the product for your users and business.

StayLinked is comprised of three components. Likewise, this guide is broken into three primary sections. These sections are designed to discuss the solution as it relates to the people who come in contact with the respective components. Each section is intended to be distributed to the users involved with each component:

1. The StayLinked Client Software can reside on mobile devices, kiosks, smart phones and Windows computers. This part of the guide relates to those who would use the Client software.
2. The StayLinked Administrator is a Windows program that acts as the management utility with visibility of sessions and configuration options. The Administrator can be configured with user-level permissions that give individuals access to the portions they may need and prevent access to sections outside their sphere of influence. This section of the guide acts as an addition to the Client section for those who would manage or directly support Client users.
3. The StayLinked Server process is a Java-based application that is typically installed on the telnet host but may be on a stand-alone server of its own. This section of the guide acts as an addition to the two previous sections for those who would be involved in supporting the entire solution across the business.

Your application provider and telnet server should provide connectivity details for configuring the telnet client. In cases where the StayLinked Server cannot be installed directly on the telnet server system, it is recommended that StayLinked is installed as close as possible for the most reliable telnet communications possible.

Please see our website for a current list of business partners and supported platforms.

UX – Mobile Computer Users

UX – Administrator Users and Help Desk

UX – Technology Team

Summary

It’s always important to manage the impact that one application has on the other applications in your environment. The goal of StayLinked is to provide measurable improvements to business productivity.

As with any application, long term use is best guaranteed by regular review and attention. In most cases, StayLinked is the install-and-forget solution that just works, but it doesn’t need to be. All of these tools and features are designed to bring a reliable and centralized architecture to your remote users.

Please be sure to check StayLinked.com for updates on new features and solutions that can benefit your users.