Troubleshooting

When configuration is complete, your mobile device should be able to connect to the StayLinked server and see an emulation...

The purpose of this article is to review the known causes of delays or slow performance when using StayLinked. This...

StayLinked users may sometimes see the message “Error: Host Timeout!” displayed. This message represents a lapse in network connectivity while...

When attempting to monitor a session it can sometimes get stuck on “Waiting” at the bottom of the screen. The...

Similar to the ping utility, the tracert command is available on any typical network computer. This utility will report each...

The echo test is available with each StayLinked client and is available by selecting echo test from the tools menu...

StayLinked clients are designed to return various messages. Each message represents a specific set of issues. This means that the...

Windows 10 On some Windows 10 PCs, the session monitor may shift one character causing the alignment to be off....

In rare cases it is possible that Autoinstall on Android devices fails to correctly install an .APK or .ZIP package....

A handful of customers have reported that a Windows or MSI installer launches every time they try to use programs...

Symptom:  Attempting to connect an emulation session to the StayLinked Server causes the StayLinked Server Service to stop. Some Windows...

To fix a Windows 10 machine that no longer can run WMDC please follow these steps.  Step 1: Open a...

This display of the connections lists are a simple TCP file transfer. A communication error message usually takes place in...

Prior installations of StayLinked on IBMi machines may not show a username field when logging in to the StayLinked Administrator....

There's a few reasons the session can be ended. The most common cause is NAT, which can limit you to...